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Homeowner Objections

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  1. I Don't Finance
  2. "Why Didn't They Mention The Air Scrubber During The Installation"
  3. I Can Get Better Rates From My Bank
  4. My Partner Isn't Available Right Now
  5. Spouse Stall - Identify The Issue
  6. Gotta Do Some Research
  7. I Can't Afford A New Air Conditioner
  8. Think About It
  9. Payment Close - The Payment Is Too High
  10. I'll Wait Until Next Year
  11. Why Is This Part So Expensive
  12. I Never Use My Furnace
  13. Why Customers Say No
  14. I Got Quotes For Cheaper
  15. Rental Property
  16. Can You Just Top Off My System To Buy Me Another Year?
  17. I Have A Home Warranty! They Will Replace It When It Goes Out.
  18. My Cousin Is Saying He Can Replace It For A Fraction Of That Cost
  19. Can You Send Me Your Proposal So I Can Compare Them With The Other Guys?
  20. I Saw This Unit Online And It Was A Lot Cheaper
  21. We Weren't Ready For This Kind Of Expense
  22. Why Should We Choose You Over A Big Brand Like Home Depot, Costco, or Lowes?
  23. We're Looking For A Specific Price And Plan To Get More Estimates
  24. You're The First Estimate, I Have Someone Else Coming Right Now
  25. Porch Light Close
  26. Send Us The Email, We'll Get Back To You Tomorrow
  27. I Have A Buddy That Can Do It For Me
  28. We Want To Sleep On It
  29. Can't You Just Add Refrigerant?
  30. I Have A Big Expense Coming Up
  31. I Have A Home Warranty
  32. I Think I Just Need Some Time To Think It Over
  33. The Other Guy Said He Could Just Replace My Furnace Because My AC Is Fine
  34. My Furnace Works Fine So Can I Get A Price To Just Replace The AC?
  35. I Pay Cash For Everything And That Is More Than I Budgeted For
  36. The Other Guy Said He Can Do It In A Day Or Two, I Can't Wait Two Weeks For You
  37. I Want A Name Brand System
  38. My Friend Just Got His System Replace For $5,000 Dollars
  39. Can You Install Something I Buy Online?
  40. Why Should We Choose You Over Another Highly Rated Company?
  41. We're Planning To Sell Our Home Soon
  42. I Need To Talk To My Spouse Before I Make A Decision
  43. Can You Break Down Materials And Labor?
  44. Your Proposal Is A Little Bit Over Our Original Budget
  45. Your Proposal Is Way Over Our Original Budget
  46. Why Is Your Proposal So Much More Than Your Competitors?
  47. I Always Get Three Bids Before A Decision
  48. We Have To Get Two More Quotes Before Making A Decision
  49. Get Into The Power Position
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I’ll Wait Until Next Year

Addressing the “I’ll wait until next year” objection requires a blend of understanding and strategic insight. When a customer suggests delaying an HVAC upgrade, here’s how to navigate the conversation with tact and perspective:

“Understanding your inclination to postpone the upgrade until next year is important. It’s natural to want to prepare financially for such an investment. However, let’s consider the broader implications of waiting, particularly in terms of efficiency and cost. Currently, your system operates at a fraction of the efficiency of even the most basic modern units, leading to higher energy costs and less comfortable living conditions.

Moreover, it’s crucial to consider the trajectory of market prices. In the current economic climate, prices for materials and labor are on an upward trend—a pattern that, historically, doesn’t reverse. By delaying, you might face higher costs next year for the same upgrade, compounded by the additional energy costs of running an inefficient system in the meantime.

We’re offering flexible financing options, including no money down and delayed payments, allowing you to enjoy the benefits of a more efficient, comfortable system now without immediate financial strain. These options are designed to accommodate your financial planning, providing a solution that aligns with both your comfort needs and budgetary considerations.

Would exploring one of these financing options, which could defer payments until next year, be a viable solution for you? This approach ensures you don’t pay more in the long run and can start enjoying the benefits of a modern, efficient HVAC system immediately.”

This response aims to address the customer’s hesitations by highlighting the financial and comfort benefits of proceeding with the upgrade now, using a respectful and informative tone.