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Homeowner Objections

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  1. I Don't Finance
  2. "Why Didn't They Mention The Air Scrubber During The Installation"
  3. I Can Get Better Rates From My Bank
  4. My Partner Isn't Available Right Now
  5. Spouse Stall - Identify The Issue
  6. Gotta Do Some Research
  7. I Can't Afford A New Air Conditioner
  8. Think About It
  9. Payment Close - The Payment Is Too High
  10. I'll Wait Until Next Year
  11. Why Is This Part So Expensive
  12. I Never Use My Furnace
  13. Why Customers Say No
  14. I Got Quotes For Cheaper
  15. Rental Property
  16. Can You Just Top Off My System To Buy Me Another Year?
  17. I Have A Home Warranty! They Will Replace It When It Goes Out.
  18. My Cousin Is Saying He Can Replace It For A Fraction Of That Cost
  19. Can You Send Me Your Proposal So I Can Compare Them With The Other Guys?
  20. I Saw This Unit Online And It Was A Lot Cheaper
  21. We Weren't Ready For This Kind Of Expense
  22. Why Should We Choose You Over A Big Brand Like Home Depot, Costco, or Lowes?
  23. We're Looking For A Specific Price And Plan To Get More Estimates
  24. You're The First Estimate, I Have Someone Else Coming Right Now
  25. Porch Light Close
  26. Send Us The Email, We'll Get Back To You Tomorrow
  27. I Have A Buddy That Can Do It For Me
  28. We Want To Sleep On It
  29. Can't You Just Add Refrigerant?
  30. I Have A Big Expense Coming Up
  31. I Have A Home Warranty
  32. I Think I Just Need Some Time To Think It Over
  33. The Other Guy Said He Could Just Replace My Furnace Because My AC Is Fine
  34. My Furnace Works Fine So Can I Get A Price To Just Replace The AC?
  35. I Pay Cash For Everything And That Is More Than I Budgeted For
  36. The Other Guy Said He Can Do It In A Day Or Two, I Can't Wait Two Weeks For You
  37. I Want A Name Brand System
  38. My Friend Just Got His System Replace For $5,000 Dollars
  39. Can You Install Something I Buy Online?
  40. Why Should We Choose You Over Another Highly Rated Company?
  41. We're Planning To Sell Our Home Soon
  42. I Need To Talk To My Spouse Before I Make A Decision
  43. Can You Break Down Materials And Labor?
  44. Your Proposal Is A Little Bit Over Our Original Budget
  45. Your Proposal Is Way Over Our Original Budget
  46. Why Is Your Proposal So Much More Than Your Competitors?
  47. I Always Get Three Bids Before A Decision
  48. We Have To Get Two More Quotes Before Making A Decision
  49. Get Into The Power Position
Video 38 of 49
In Progress

My Friend Just Got His System Replace For $5,000 Dollars

When discussing HVAC system pricing, especially when a customer mentions a significantly lower price a friend paid, it’s important to address the differences in what might have been included in their friend’s deal compared to what we’re offering. A professional response could be:

‘Understanding that your friend received a different price point for their HVAC system installation raises important considerations about the scope and quality of work involved. It’s crucial to delve into the details of what their price included. For example, did it encompass both the heating and air conditioning units, the full system installation, permits, warranties, and the caliber of equipment used?

Our pricing reflects not only the cost of high-quality, efficient units but also the comprehensive service that accompanies it, including professional installation by certified technicians, necessary permits, and robust warranties. It’s possible your friend’s installation didn’t include all these elements, which can explain the price discrepancy.

Let’s explore what your needs are and match them with the right solution that ensures not only an immediate fix but also long-term satisfaction and efficiency. We aim to offer competitive pricing without compromising on the quality and reliability you deserve.’

This conversation shifts the focus from price comparison to understanding the full value of the service and equipment being proposed.