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Homeowner Objections

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  1. I Don't Finance
  2. "Why Didn't They Mention The Air Scrubber During The Installation"
  3. I Can Get Better Rates From My Bank
  4. My Partner Isn't Available Right Now
  5. Spouse Stall - Identify The Issue
  6. Gotta Do Some Research
  7. I Can't Afford A New Air Conditioner
  8. Think About It
  9. Payment Close - The Payment Is Too High
  10. I'll Wait Until Next Year
  11. Why Is This Part So Expensive
  12. I Never Use My Furnace
  13. Why Customers Say No
  14. I Got Quotes For Cheaper
  15. Rental Property
  16. Can You Just Top Off My System To Buy Me Another Year?
  17. I Have A Home Warranty! They Will Replace It When It Goes Out.
  18. My Cousin Is Saying He Can Replace It For A Fraction Of That Cost
  19. Can You Send Me Your Proposal So I Can Compare Them With The Other Guys?
  20. I Saw This Unit Online And It Was A Lot Cheaper
  21. We Weren't Ready For This Kind Of Expense
  22. Why Should We Choose You Over A Big Brand Like Home Depot, Costco, or Lowes?
  23. We're Looking For A Specific Price And Plan To Get More Estimates
  24. You're The First Estimate, I Have Someone Else Coming Right Now
  25. Porch Light Close
  26. Send Us The Email, We'll Get Back To You Tomorrow
  27. I Have A Buddy That Can Do It For Me
  28. We Want To Sleep On It
  29. Can't You Just Add Refrigerant?
  30. I Have A Big Expense Coming Up
  31. I Have A Home Warranty
  32. I Think I Just Need Some Time To Think It Over
  33. The Other Guy Said He Could Just Replace My Furnace Because My AC Is Fine
  34. My Furnace Works Fine So Can I Get A Price To Just Replace The AC?
  35. I Pay Cash For Everything And That Is More Than I Budgeted For
  36. The Other Guy Said He Can Do It In A Day Or Two, I Can't Wait Two Weeks For You
  37. I Want A Name Brand System
  38. My Friend Just Got His System Replace For $5,000 Dollars
  39. Can You Install Something I Buy Online?
  40. Why Should We Choose You Over Another Highly Rated Company?
  41. We're Planning To Sell Our Home Soon
  42. I Need To Talk To My Spouse Before I Make A Decision
  43. Can You Break Down Materials And Labor?
  44. Your Proposal Is A Little Bit Over Our Original Budget
  45. Your Proposal Is Way Over Our Original Budget
  46. Why Is Your Proposal So Much More Than Your Competitors?
  47. I Always Get Three Bids Before A Decision
  48. We Have To Get Two More Quotes Before Making A Decision
  49. Get Into The Power Position
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Why Is Your Proposal So Much More Than Your Competitors?

When faced with concerns that your proposal significantly exceeds competitors’ quotes, it’s essential to emphasize the comprehensive value and quality assurance your service provides. Here’s a professional approach:

“Mike, I appreciate your patience as we’ve thoroughly discussed the specifics of your project. It’s come to my attention that our proposal is notably higher than you anticipated, especially compared to other quotes you’ve received. It’s important to recognize that each proposal reflects not just the cost but the depth of service, quality of parts, and the assurance of a job well done.

During our detailed review, we uncovered numerous essential tasks and components that contribute to the longevity and efficiency of your HVAC system. These elements are critical to ensuring your system’s optimal performance and your home’s comfort. It’s concerning to hear that previous contractors may not have addressed these necessary components, which might account for the discrepancy in pricing.

Transparency and thoroughness are cornerstones of our approach, aiming to avoid any unforeseen issues post-installation. If there’s uncertainty about what might be excluded from lower quotes to reduce their cost, it’s worth considering the long-term impact of those omissions on your system’s performance and reliability.

With a clearer understanding of the comprehensive nature of our proposal, would scheduling the project for Tuesday suit you? Our goal is to ensure your complete satisfaction with an installation that meets all your needs without compromise.

Let’s proceed with finalizing the details, ensuring that your investment in your home’s comfort is sound and fully informed.”

This version of the conversation focuses on the value and comprehensive nature of the service offered, addressing the price difference by highlighting the importance of a complete and thorough approach to the project.