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Homeowner Objections

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  1. I Don't Finance
  2. "Why Didn't They Mention The Air Scrubber During The Installation"
  3. I Can Get Better Rates From My Bank
  4. My Partner Isn't Available Right Now
  5. Spouse Stall - Identify The Issue
  6. Gotta Do Some Research
  7. I Can't Afford A New Air Conditioner
  8. Think About It
  9. Payment Close - The Payment Is Too High
  10. I'll Wait Until Next Year
  11. Why Is This Part So Expensive
  12. I Never Use My Furnace
  13. Why Customers Say No
  14. I Got Quotes For Cheaper
  15. Rental Property
  16. Can You Just Top Off My System To Buy Me Another Year?
  17. I Have A Home Warranty! They Will Replace It When It Goes Out.
  18. My Cousin Is Saying He Can Replace It For A Fraction Of That Cost
  19. Can You Send Me Your Proposal So I Can Compare Them With The Other Guys?
  20. I Saw This Unit Online And It Was A Lot Cheaper
  21. We Weren't Ready For This Kind Of Expense
  22. Why Should We Choose You Over A Big Brand Like Home Depot, Costco, or Lowes?
  23. We're Looking For A Specific Price And Plan To Get More Estimates
  24. You're The First Estimate, I Have Someone Else Coming Right Now
  25. Porch Light Close
  26. Send Us The Email, We'll Get Back To You Tomorrow
  27. I Have A Buddy That Can Do It For Me
  28. We Want To Sleep On It
  29. Can't You Just Add Refrigerant?
  30. I Have A Big Expense Coming Up
  31. I Have A Home Warranty
  32. I Think I Just Need Some Time To Think It Over
  33. The Other Guy Said He Could Just Replace My Furnace Because My AC Is Fine
  34. My Furnace Works Fine So Can I Get A Price To Just Replace The AC?
  35. I Pay Cash For Everything And That Is More Than I Budgeted For
  36. The Other Guy Said He Can Do It In A Day Or Two, I Can't Wait Two Weeks For You
  37. I Want A Name Brand System
  38. My Friend Just Got His System Replace For $5,000 Dollars
  39. Can You Install Something I Buy Online?
  40. Why Should We Choose You Over Another Highly Rated Company?
  41. We're Planning To Sell Our Home Soon
  42. I Need To Talk To My Spouse Before I Make A Decision
  43. Can You Break Down Materials And Labor?
  44. Your Proposal Is A Little Bit Over Our Original Budget
  45. Your Proposal Is Way Over Our Original Budget
  46. Why Is Your Proposal So Much More Than Your Competitors?
  47. I Always Get Three Bids Before A Decision
  48. We Have To Get Two More Quotes Before Making A Decision
  49. Get Into The Power Position
Video 44 of 49
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Your Proposal Is A Little Bit Over Our Original Budget

When a customer expresses concern that a proposal exceeds their budget, it’s crucial to approach the situation with understanding and flexibility. Here’s how to handle the conversation:

“Understanding your concerns about the project exceeding your initial budget is important. It’s common not to anticipate the full scope of work required until a thorough assessment is made. As we’ve discussed, the comprehensive approach we’re proposing ensures that your system is not only installed correctly but also meets your long-term comfort and efficiency needs.

It’s clear that this investment is significant, and the intention is to make a decision that will benefit your home for many years to come. Cutting corners now could compromise the quality and performance you deserve. Considering this, we offer flexible financing options designed to make this project more manageable.

With no money down and no prepayment penalty, our financing plans are tailored to fit within your budget, making your first payment due in about 45 days. The monthly payment of $134 allows for financial flexibility, giving you the option to pay off the balance at your pace without additional costs.

Would a plan like this address your budget concerns and allow us to proceed with enhancing your home’s comfort and efficiency? If so, we can prepare for an installation as soon as Tuesday, ensuring minimal disruption to your schedule. Let’s go over the paperwork together, and I’ll guide you through the signing process.”

This refined approach reassures the customer that their budget concerns are taken seriously while highlighting the value and long-term benefits of proceeding with the project, coupled with an adaptable financing solution.