Terms of Service


Service Hero Consulting LLC and its affiliates (“Company”) provide access to this Website
(www.serviceheroacademy.com) and the associated Application (Service Hero Academy) and license our products to
you subject to the conditions set out on this page.

Please read these conditions carefully before using Website and Application. By accessing the Website
and Application, you signify your agreement to be bound by these Conditions of Use and Sale and the
Video Licensing Agreement Terms of Conditions (“Terms”). If these Conditions of Use and Sale are
inconsistent with such Terms, the Terms will control. By completing a subscription and/or accessing the
Company Website and Application, you agree to be bound by these Conditions of Use and Sale and the
Video Licensing Terms and Conditions, whether you are the subscription holder or the person accessing
under subscription holder’s license.

  1. Your Account.
    Please ensure that the details you provide us with are correct and complete and inform us immediately
    of any changes to the information that you provided when registering and completing the subscription
    process. The Company reserves the right to refuse access to the Website, Application, terminate
    accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be
    without charge to you.
  2. Privacy
    Please review our Privacy Policy, which also governs your visit to the Website and Application for further
  3. Access to the HVAC training modules.
    We will do our utmost to ensure that availability of the website will be uninterrupted and that
    transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed.
    Also, your access to the Website and Application may also be occasionally suspended or restricted to
    allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit
    the frequency and duration of any such suspension or restriction.
  4. License for website access.
    The Company grants you a limited license to access and make personal use of the Website and
    Application, but not to download (other than page caching) or modify it, or any portion of it, except with
    express written consent of the Company. This license does not include any resale or commercial use of
    this Website or its contents; any collection and use of any product listings, descriptions, or prices; any
    derivative use of this Website or its contents; any downloading or copying of account information for
    the benefit of another merchant; or any use of data mining, robots, or similar data gathering and
    extraction tools.
    The Website and Application or any portion of this Website and Application may not be reproduced,
    duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our
    express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary
information (including images, text, page layout, or form) of the Company and its affiliates without
express written consent. You may not use any meta tags or any other “hidden text” utilizing the
Company’s or its affiliates’ names or trademarks without the express written consent of the Company.
Any unauthorized use terminates the permission or license granted by the Company.

  1. Your conduct.
    You must not use the Website and Application in any way that causes, or is likely to cause, the Website
    and Application or access to it to be interrupted, damaged or impaired in any way.
    You understand that you, and not the Company, are responsible for all electronic communications and
    content sent from your computer to us and you must use the Website and Application for lawful
    purposes only.
    You must not use the Website and Application for any of the following:
    a. for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
    b. to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory,
    obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other
    right; or is otherwise injurious to third parties; or objectionable; or which consists of or
    contains software viruses, political campaigning, commercial solicitation, chain letters, mass
    mailings or any “spam”;
    c. to cause annoyance, inconvenience or needless anxiety.
  2. Conditions Relating to the Sale of Products to You.
    When you complete the subscription process, we will send you an e-mail confirming receipt of your
    confirmed ordered subscription and containing the details of your order.
  3. Electronic Communications.
    When you visit the Company or send e-mails to us, you are communicating with us electronically. We
    communicate with you by e-mail or by posting notices on the Website or through the Applicaiton. For
    contractual purposes, you consent to receive communications from us electronically and you agree that
    all agreements, notices, disclosures and other communications that we provide to you electronically
    satisfy any legal requirement that such communications be in writing.
  4. Alteration of Service or Amendments to the Conditions.
    We reserve the right to make changes to our Website, the Application, policies, and these Conditions of
    Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in
    force at the time that you use the Website and Application or that you order goods from us, unless any
    change to those policies or these conditions is required to be made by law or government authority (in
    which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid,
    void, or for any reason unenforceable, that condition will be deemed severable and will not affect the
    validity and enforceability of any remaining condition.
  5. Events beyond our reasonable control.
    We will not be held responsible for any delay or failure to comply with our obligations under these
    conditions if the delay or failure arises from any cause which is beyond our reasonable control.
  6. Waiver.
    This Condition and Use of Sale and the Video Licensing Agreement Terms and Conditions, collectively
    the “Agreement” constitutes the entire agreement between you and us. All prior representations and
    agreements between you and us regarding this rental are void. A waiver by us of any breach of this
    Agreement is not a waiver of any additional breach or waiver of the performance of your obligations
    under this Agreement. Our acceptance of payment from you or our failure, refusal or neglect to exercise
    any of our rights under this Agreement does not constitute a waiver of any other provision of this